Terms of use

Last updated: 11 November 2026

About these terms

These terms cover your use of this website, which is run by Jaxsen Digital Consulting Ltd (“Jackson Group”). They do not cover orders. If you go ahead with an order, separate written terms will be agreed with you first.

Quotes and enquiries

Sending a quote request is free and does not create a contract or any obligation to order. A quote is an estimate based on the information you give us and on supplier and carrier prices at the time, which can change. No payment is taken through this website.

Shipping times

Transit times shown on this site, including about 10 days by air and about 60 days by sea, are indicative only. They are not guaranteed delivery dates. Customs checks, weather, peak seasons and carrier schedules can all cause delay.

What we can source

We do not promise that any particular product can be sourced or imported. Some goods need safety testing, certification or a licence, and some are restricted or prohibited. Duties, import VAT and other charges depend on the goods and the destination.

Payment

Jackson Group acts as an intermediary between you and the manufacturer. Your contract for the goods is with the manufacturer, and you pay the manufacturer directly. We do not receive or hold payment for goods, and no payment is taken through this website.

Manufacturers normally ask for part payment before production and the balance once production is finished. The manufacturer’s own terms apply and are confirmed to you in writing before you pay.

You pay Jackson Group two things: a commission on the manufacturer’s price for the goods, at the rate shown on our website and confirmed on your quote, and the cost of shipping, which includes UK customs duty and import VAT. Both are agreed in writing before you commit. Our commission is payable when you pay the manufacturer’s deposit.

Changing your mind

What happens if you decide not to go ahead depends on how far your order has got.

• Before you pay a deposit. You can stop at any point. Nothing is owed to us or to the manufacturer.
• After you pay the manufacturer’s deposit. Your goods are made to order, so the manufacturer will normally keep the deposit. Our commission has become payable and is not refunded.
• After production. You still owe the manufacturer the balance under your contract with them. If it is not paid, the manufacturer may keep both the deposit and the goods.
• After shipping. Shipping charges are not refundable. If you refuse delivery, the cost of returning, storing or disposing of the goods is yours.

If you are buying as a consumer, not for a business, you may have a legal right to cancel our service within 14 days. That right does not cover goods made to your specification, and if you ask us to start work during the 14 days you may have to pay for what we have done. Nothing in these terms affects your legal rights.

If something goes wrong

Goods that are faulty or not what you ordered. Tell us as soon as you can, with photographs. Because your contract for the goods is with the manufacturer, any refund, replacement or repair is for the manufacturer to provide. We will help you raise the problem with the manufacturer and press for a fair outcome. We cannot guarantee the result, and we do not refund the price of goods ourselves.

Goods lost or damaged in transit. Tell us as soon as you can after delivery, with photographs of the goods and the packaging, because carriers set short time limits for claims. We will raise a claim with the carrier, or under the shipment’s insurance where insurance was taken out. What a carrier pays is limited by its own terms, so ask us about insurance when you request your quote.

Our own service. If you are unhappy with something we did, contact us and we will look into it. Nothing in these terms affects your legal rights.

Using this website

Please give accurate information and do not misuse the site, for example by sending automated or abusive submissions. We aim to keep the content correct and up to date but provide it for general information, not as legal, customs or tax advice.

Law

These terms are governed by the law of England and Wales. The courts of England and Wales deal with any dispute about them.

Contact

Questions about these terms: enquiries@jacksonsourcing.co.uk, or WhatsApp +44 7377 972594.